We want you to be delighted with the products you buy from us. If you are not completely satisfied with your purchase, simply return it to us within 7 days, unused and in its original packaging for a refund or exchange. Please read our Delivery and Returns for more information.

We also guarantee the security of any details you pass to us, and we guarantee your Privacy.


Complaints

If you wish to make a complaint please call us on 0870 499 0220, email us at customerservice@primroselondon.co.uk , or write to us at

Primrose London
5a Stadium Way
Reading
RG30 6BX

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours.

Delivery and Returns
Guarantee
Security
Terms and Conditions
Privacy Policy